![]() When a tech expert is trying to access personal information and menu, some pop-up will be displayed and it will ask your permission. But if you don't want to share some information, you can choose "No" option. Q : A tech expert can see all my personal data?Ī : A tech expert can see all menu and data in the mobile in order to diagnose. And once be connected with a tech expert, you can see "smart tutor active" red character on the right of bottom of mobile. Is it safe?Ī : If there is no connection with a tech expert, it's not sharing your information and data. Q : After terminating this service, smart tutor application is still installed. This tool is available for desktop users and Acctivate Android. You can definitely remotely control more Android-based devices than Android phones. ![]() "Smart Tutor" restricts a tech expert from accessing applications with customer's private information such as Gallery, Message, e-mail and other throughout special features.Ģ) Convenient & Easy : Provide remote support from our Android device quickly and easily if we can use 3G/4G or Wi-Fi. Acctivate Support and Onboarding now use a new remote connection tool called ConnectWise Control. Before the connection, ensure to check Wi-Fi availability for free support.Ī : 1) Safety & Reliable : Don't worry about exposing our private information. Headwind Remote uses only native Android API for sharing the mobile device screen and emulating gestures. But if using 3G(or 4G) data connection, local operator will charge some fee according to your network data fee. Q : Do I have to pay for using this service?Ī : It depends on the method of data network connection. Q : What conditions are restricted to use this service?Ī : All Android smart phone and tablet series(Over Froyo version) can be offered this service except GED(Google Experience Device). ![]() If you want to terminate "Smart Tutor", please tap " Disconnect" menu. Once connected, a tech expert will diagnose your mobile.ĥ. Google Play lists the permissions used by apps, including the BeyondTrust Android customer client, but this list of permissions may not provide a satisfactory level of detail for all users. Enter the 6 digits connection code given by a tech expert.Ĥ. The client prompts for certain permissions upon installing, but others are requested only when needed. (After agreeing "Terms and Conditions",the phone number of contact center will be displayed.)ģ. Sony devices require the Device Administrator. Pass your ID on to your trusted technician, who is using the TeamViewer full version. Make a phone call to the SAMSUNG C ontact center. the support technician), needs to install and start the TeamViewer full version on his/her computer (download at 3. Download the "Smart Tutor" from GALAXY Apps (or Play store) and install on our Android device.Ģ. Account settings (Samsung/Google™/email/etc.)ġ. Diagnoses can be requested for the following:
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